A tenant turns out to be unsuitable, now what?

If during a chat it turns out that a tenant is not suitable, you can reject them. Click on the button “Reject” at the top of the chat window. The tenant is notified, the tenant can no longer send chats and the chat is deleted.

If you are not in the chat area, you can click on the relevant tenant “View profile” from matches. You will be sent to the tenant’s profile, where you can then reject at the bottom.

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