Flickmyhouse Terms and Conditions Webshop
By agreeing to the applicability of these general terms and conditions, you give permission to Flickmyhouse to use your
to be allowed to process personal data in accordance with the provisions of Flickmyhouse’s privacy statement. Flickmyhouse may adjust this privacy statement from time to time. If Flickmyhouse makes changes to the privacy statement, it will notify you in advance, unless the change is of minor importance. Flickmyhouse therefore advises you to read the privacy statement on your own initiative in the meantime so that you are always fully aware of the processing of personal data by Flickmyhouse and the protection of your own privacy.
1.Additional agreement: an agreement whereby the consumer acquires products, digital content and / or services in connection with a distance contract and these goods, digital content and / or services are provided by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;
2.Reflection period: the period within which the consumer can make use of his right of withdrawal;
3.Consumer: the natural person who does not act for purposes related to his trade, business, craft or professional activity;
4.Day: calendar day;
5.Platform: Website and the mobile application “Flickmyhouse”. Data that is produced and delivered in digital form;
6.Duration agreement: an agreement that extends to the regular delivery of goods, services and / or digital content during a certain period;
7.Durable medium: any tool – including e-mail – that enables the consumer or entrepreneur to store information that is addressed to him personally in a way that facilitates future consultation or use during a period that is geared to the purpose. for which the information is intended, and which allows unaltered reproduction of the stored information;
8.Right of withdrawal: the consumer’s option to cancel the distance contract within the cooling-off period;
9.Distance contract: an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance sales of products, digital content and / or services, whereby exclusive or joint use is made up to and including the conclusion of the agreement one or more techniques for distance communication;
10.Technology for distance communication: means that can be used to conclude an agreement, without the consumer and entrepreneur having to be in the same room at the same time;
Flickmyhouse conducts business directly with the end customer when they perform Purchases, Deliveries and Returns, in order to maintain a certain anonymity, as is customary with a trade agreement based on Art.6: 119a BW commitments. and simplify warranties.
Subject to the provisions of paragraph 4, the agreement is concluded at the moment the consumer accepts the offer and meets the corresponding conditions.
If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
Within the legal frameworks, the entrepreneur can – inform himself whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request or to attach special conditions to the implementation.
At the latest upon delivery of the product, service or digital content to the consumer, the entrepreneur will send the following information, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium:
the visiting address of the business location of the entrepreneur where the consumer can go with complaints;
the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
information about guarantees and existing after-sales service;
the price, including all taxes on the product, service or digital content; insofar as applicable, the costs of delivery; and the method of payment, delivery or implementation of the distance contract;
the requirements for terminating the agreement if the agreement has a duration of more than one year or is indefinite;
if the consumer has a right of withdrawal, the model withdrawal form.
In the event of an extended transaction, the provision in the previous paragraph only applies to the first delivery
1.If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
2.The offer contains a complete and accurate description of the products, digital content and / or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products, services and / or digital content offered. Obvious mistakes or errors in the offer are not binding for the entrepreneur.
3.Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.
The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of 30 days without giving reasons. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s).
The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
a: if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, received the last product. The entrepreneur may, provided he has clearly informed the consumer about this prior to the ordering process, refuse an order for several products with different delivery times.
b: if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, received the last shipment or the last part;
c: in the case of contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.
For services and digital content that is not supplied on a tangible medium:
The consumer can dissolve a service agreement and an agreement for the supply of digital content that has not been delivered on a tangible medium within 30 days without giving reasons. The entrepreneur may ask the consumer about the reason for the withdrawal, but not oblige him to state his reason (s).
The reflection period referred to in paragraph 3 starts on the day following the conclusion of the agreement.
Extended reflection period for products, services and digital content that is not supplied on a tangible medium when informing about the right of withdrawal
If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period will expire twelve months after the end of the original reflection period determined in accordance with the previous paragraphs of this article.
If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original reflection period, the reflection period will expire 30 days after the day on which the consumer received that information.
1.During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to determine the nature, characteristics and operation of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store.
2.The consumer is only liable for the depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
3.The consumer is not liable for the depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.
1.If the consumer makes use of his right of withdrawal, he must report this to the entrepreneur within the cooling-off period by means of the model withdrawal form or in another unambiguous manner.
2.As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product or hands it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. 3.The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.
The consumer returns the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
4.The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
5.The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for return.
6.If the consumer withdraws after having first explicitly requested that the provision of the service or the supply of gas, water or electricity that have not been made ready for sale in a limited volume or specific quantity commences during the reflection period, the consumer is the entrepreneur amount due that is proportional to that part of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to full compliance with the obligation.
7.The consumer does not bear any costs for the performance of services or the supply of water, gas or electricity that have not been made ready for sale in a limited volume or quantity, or for the supply of district heating, if:
8.the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in the event of withdrawal or the model withdrawal form, or;
9.the consumer has not explicitly requested the start of the performance of the service or the supply of gas, water, electricity or district heating during the reflection period.
10.The consumer does not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium, if:
prior to delivery, he has not expressly agreed to commence compliance with the agreement before the end of the reflection period;
11.he has not acknowledged losing his right of withdrawal when giving his consent; or the entrepreneur has failed to confirm this statement from the consumer.
12.If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.
13.The consumer is only liable for the depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
14.The consumer is not liable for the depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.15.The consumer is only liable for the depreciation of the product that is the result of a way of handling the product that goes beyond what is permitted in paragraph 1.
16.The consumer is not liable for the depreciation of the product if the entrepreneur has not provided him with all legally required information about the right of withdrawal before or at the conclusion of the agreement.
1.If the entrepreneur makes the notification of withdrawal by the consumer electronically possible, he will immediately send a confirmation of receipt after receipt of this notification.
2The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever is the earlier.
3.The entrepreneur uses the same payment method that the consumer has used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
4.If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to repay the additional costs for the more expensive method.
1.The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement:
Products or services whose price is dependent on fluctuations in the financial market on which the entrepreneur has no influence and which may occur within the withdrawal period
1.Agreements concluded during a public auction. A public auction is understood to mean a sales method in which products, digital content and / or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content and / or services;
2.Service contracts, after full performance of the service, but only if:
the performance has started with the explicit prior consent of the consumer; and
the consumer has stated that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement;
3.Service agreements for the provision of accommodation, if a specific date or period of performance is provided for in the agreement and other than for residential purposes, goods transport, car rental services and catering;
4.Agreements with regard to leisure activities, if a specific date or period of performance is provided for in the agreement
5.Products manufactured according to the consumer’s specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person;
6.Products that spoil quickly or have a limited shelf life;
8.Sealed products that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery;
9.Products that are irrevocably mixed with other products after delivery due to their nature;
Alcoholic drinks, the price of which was agreed upon at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence;
10.Sealed audio, video recordings and computer software, the seal of which has been broken after delivery;
11.Newspapers, magazines or magazines, with the exception of subscriptions to these;
12.The delivery of digital content other than on a tangible medium, but only if:
13.the performance has started with the explicit prior consent of the consumer; and
14.the consumer has stated that he thereby loses his right of withdrawal.
All products offered in the Flickmyhouse catalog have a two-year warranty in accordance with European legislation.
All our items leave the suppliers’ warehouse with the packaging in perfect condition.
The first thing to check is whether the number of packets received matches the number of packets sent. Second, thoroughly inspect each package on the outside to see if there are any signs of it being hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier labels, or any other sign that could lead to a suspicion that the goods may be damaged. It is mandatory to leave a note and signature on the courier’s bill of lading, either on paper or digitally (PDA), “PACKAGE VISIBLY DAMAGED” if these marks are present. Failure to sign a package as VISIBLY DAMAGED and then present images showing visible damage to it means that the incident will be automatically dismissed.
The final customer has 48 hours to report possible incidents to the entrepreneur. Flickmyhouse has 5 days to monitor and process this incident with its suppliers.
Consumer has up to 5 calendar days from receipt of the goods to open an incident from your Flickmyhouse account via flickmyhouse.shop/support/. This term is much longer than the usual 24 / 48h term offered by other providers as we want to make it easier for suppliers to obtain and provide all required documentation. After this period, we can no longer claim shipping insurance, and our system will not allow you to open the incident.
Once you have opened the Support section, you must choose the Logistics and After Sales channel to send your request to the correct department.
Order not received, for questions about shipments not yet received or for shipments where you have not received all packages that have been sent (partial receipt).
Order received, to report incidents after receiving all packages of your order. You must provide all required documents as requested. Sending incorrect or inaccurate documents, or not sending them, will void the possibility of any claim and will result in the cancellation of the incident.
As a seller, we ask that you gather all required information to properly complete the incident. You can find all the requested information in the packing list that is included in all our shipments, be it B2B or drop shipping. This includes your order, the requested references, the stamps or numbers of the operators who prepared your order (check checks 1 and 2).
You will need to provide a clear explanation with as much detail as possible in the comment field. You must also attach the requested images of the subject of the claim in the attachment.
Flickmyhouse does not take back the products in perfect condition that end users / customer no longer want or a wrong purchase or for whatever reason.
Each distributor decides which after-sales policy is applied to their website or company. In some cases, it is preferable to return the money for the item to the customer, avoiding additional logistics costs. In case it needs to be replaced, the procedure is very simple: the customer has to go to www.flickmyhouse.shop/, create a completely new order and pay for it.
Flickmyhouse provides an exceptional free collection service to customers for those products with manufacturing defects that they have supplied to their customers. Flickmyhouse can do a free pick-up every two months through their suppliers, as long as Members have spent $ 300 in fees. If this amount is not met, Flickmyhouse will postpone the collection for a maximum of 30 days. These conditions apply in the Netherlands, both European and International, except for islands such as; e.g. the Canary Islands, and non-EU countries, where the suppliers must send the goods to the mainland, bear the shipping costs and state “defective merchandise – NO COST” on the invoice.
If a carrier decides to return the products in another way, the supplier will pay all costs incurred and Flickmyhouse must inform Flickmyhouse about these decisions so that we can process the return.
Go to your Account, go to the RETURN tab and create a CLAD in which you add products that can be picked up as defective manufacture. Once one of the above conditions is met, a SEND button will be automatically activated to request collection of the products. Fill in all the required fields.
If your pick-up has been accepted, follow the steps shown. Enter the pick-up and package address. If the TSS still requires information, this will be communicated by e-mail. The status of your collection will be automatically announced by our system.
Prepare the package in optimal condition and present all defective products in one large cardboard box (boxes). Remember that the original boxes of the products themselves must arrive intact, with no stickers or damage. That is why it is essential to reinforce cardboard boxes and seal them tightly.
Stick the label our system generates for printing on each package. Do not forget to print and paste this label (which contains the RMA number associated with your collection, the package number and an identification barcode) on each package.
The warranty covers manufacturing defects and in no case covers wear and tear or abuse. We will only refund the money for the products that have a manufacturing defect, so you should carefully inspect the products that show signs of wear or damage. In case of damaged packaging or with courier seals, 100% of the value of the product will not be refunded. It is therefore important that you advise your customers to properly protect the returned goods with an extra cardboard box, in order not to damage the product’s own packaging.
Once the products are received, supplier technical service will analyze each product, package and once they are all verified, a replacement or refund will be made where necessary. The payments will be made in your specified data including your account. The process of checking and reimbursing the merchandise can take several weeks from receipt at the warehouse.
When the product shows obvious signs of misuse or unjustified damage, or arrives in poor condition;
– When the product is returned without the packaging, with damaged packaging, or with transport labels that render the packaging unusable -50% of the product value will be deducted; and
– if the product is returned with missing parts or accessories, or if the incident description is spurious – the product will not be refunded.
Very important: no refunds will be made for returned products that have no defects or where the incident description is spurious. If we do not receive confirmation or payment within 7 days, the products will be destroyed in a container park and Flickmyhouse will not accept any claim on the products under any circumstances.
1.During the period of validity stated in the offer, the prices of the products and / or services being offered will not be increased, except for price changes as a result of changes in VAT rates.
2.Contrary to the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are target prices are stated in the offer.
3.Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
they are the result of statutory regulations or provisions; or
the consumer has the authority to cancel the agreement on the day on which the price increase takes effect.
The prices stated in the offer of products or services include VAT.
Once the merchandise has been received at our supplier or partner, and after checking its status, we will proceed to refund the amount in your account. Keep in mind that the refund process can take several weeks to evaluate the merchandise received.
If an order has not been collected by the recipient, it will be returned to our supplier / partner. Once received at our supplier / partner, it is automatically handled by their technical team and then passed on to the administration department for payment processing.
The shipment of the package and its return to the warehouse entail transport costs, which must be paid by the company or person who placed the order. As a result, you will receive a refund of the order minus the double delivery costs.
Keep in mind that the checkout process can take several weeks.
Offering the highest quality and the best guarantee is our commitment
to our customers. All items are guaranteed for a period of
two years from the date of delivery.
Defects caused by neglect, blows, misuse, manipulation, incorrect voltage or installation, or wear and tear are not covered.
In the case of computer products, the warranty does not cover virus removal, program recovery or reinstallation after formatting.
If any detail of the warranty or proof of purchase has been modified, changed or replaced; and / or
If the identification number or the product under warranty has been tampered with or if it has been repaired without prior approval from the Technical Service.
Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.
Disputes between the consumer and the entrepreneur about the conclusion or implementation of agreements with regard to products and services to be delivered or delivered by this entrepreneur can, with due observance of the provisions below, be submitted by both the consumer and the entrepreneur to the Flickmyhouse Disputes Committee. , PO Box 90600, 2509 LP in The Hague (www.sgc.nl).
A dispute will only be handled by the Disputes Committee if the consumer has first submitted his complaint to the entrepreneur within a reasonable time.
If the complaint does not lead to a solution, the dispute must be submitted to the Disputes Committee in writing or in another form to be determined by the Committee no later than 12 months after the date on which the consumer submitted the complaint to the entrepreneur.
If the consumer wants to submit a dispute to the Disputes Committee, the entrepreneur is bound by this choice. Preferably, the consumer first reports this to the entrepreneur.
If the entrepreneur wishes to submit a dispute to the disputes committee, the consumer will have to state in writing within five weeks after a written request to that effect by the entrepreneur whether he wishes to do so or whether he wishes to have the dispute dealt with by the competent court. If the entrepreneur does not hear of the consumer’s choice within the period of five weeks, the entrepreneur is entitled to submit the dispute to the competent court.
The Disputes Committee makes a decision under the conditions as set out in the regulations of the Disputes Committee (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel). The decisions of the Disputes Committee are made by way of binding advice.
The Disputes Committee will not deal with a dispute or will cease handling it if the entrepreneur has been granted a moratorium, has become bankrupt or has actually terminated its business activities, before a dispute has been dealt with by the committee at the hearing and a final decision. has been pointed out.
For all other disputes the other recognized disputes committee affiliated with SGC or Kifid.